Shipping
Free shipping on every order, to every country. No minimum spend and nothing extra at checkout.
Orders arrive within 5 to 8 days.
You'll get a tracking link by email as soon as your hat is on its way.
Please check your delivery address before you pay. If something's wrong, email zoe@clumphq.com straight away and we'll fix it if we can.
Customs and import charges
Depending on where you are, your order may attract customs duties or import taxes when it arrives. These are set by your government rather than by us, so they're your responsibility and we unfortunately can't predict or refund them.
If your order hasn't arrived
Email zoe@clumphq.com if it's been more than 10 days. We'll chase it up.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zoe@clumphq.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zoe@clumphq.com.